Personal Leadership and Marketing Made Easy

Welcome to my leadership blog. Ideas have consequences and the goal of this blog is to discuss ideas of consequence. Some ideas you may agree with and some you may disagree. No worries. The only rules are that you post under your own name and that you think and discuss in a civil manner. People who attack others only prove they have reached the limit of their logic. The goal of this blog is to help us identify and follow truth in all areas of our lives. I encourage you to join our leadership discussion and transform yourself and others.

Customer Service Cosco Manager Doing it right.

I picked this story up from KSL in SLC, Utah.  This was my kind of customer service. I felt it was unnecessary but the attention taken will be well rewarded. Not only by this customer, but with me as well. Kudos to Cosco and the grower.

PROVO — Costco and a grower are apologizing to a Provo woman after she discovered a black widow in produce she purchased.

Kimberly Warner from Provo was washing grapes she bought from the Orem Costco Monday afternoon when she spotted what she first thought was “a monster grape spider.” But she tells the Deseret News it turned out to be a black widow. She described it as a little larger than a quarter.

She trapped the spider in a jar and called Costco. The next morning a Costco manager was at her house to apologize, get the spider and find out from the packaging where the grapes came from. The grower, in Bakersfield, Calif., also contacted Warner to apologize.

Warner tells the paper she’ll still buy grapes at Coscto but will be sure to check for spiders before popping a handful in her mouth.

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